Terms and Conditions

Introduction and License

Amunra is an online casino operated under license from Curacao (Antillephone N.V.). We provide a range of services, including real-money gambling options and a variety of online pokies for players in Australia. By accessing or using our services, you agree to comply with these Terms and Conditions.

Eligibility

To participate in Amunra’s offerings, users must be at least 18 years of age. Access to our platform is restricted to individuals residing in Australia and other regions where online gambling is permitted. Users from jurisdictions where such activities are illegal must refrain from participating.

Account Rules

• Only one account is permitted per person.
• Users must complete mandatory Know Your Customer (KYC) verification processes to ensure compliance with regulatory obligations.
• It is the user’s responsibility to maintain the security of their account credentials.
• Any misuse of accounts, including sharing login details or using another person’s account, may result in account suspension or termination.

Deposits and Withdrawals

• All deposits must be made through approved payment methods.
• We adhere to Anti-Money Laundering (AML) compliance obligations, which require us to verify user identity and transaction legitimacy.
• Withdrawals may be subject to processing times that vary based on the chosen payment method, generally taking up to five business days.
• Users must complete any required verification steps before withdrawals can be processed.

Prohibited Activities

Engaging in the following activities is strictly prohibited:

• Cheating in any form, including collusion or manipulation of outcomes.
• Fraudulent activities, including the use of stolen payment methods.
• Bonus abuse or exploitation of promotions not intended for the user.
• Utilizing bots or automated systems to play games.
• Unauthorized manipulation of gameplay or exploitation of system errors.

Limitation of Liability and Termination

Amunra reserves the right to suspend, restrict, or permanently close any account if there are violations of these Terms and Conditions, breaches of regulatory requirements, or identification of suspicious activity. Users may lose access to their accounts and any associated balances without prior notice in such cases.

Bonus Terms and General Promotional Conditions

• Bonuses and promotions are available at the discretion of Amunra and may be subject to specific terms.
• Users must fulfill any wagering requirements associated with bonuses before being eligible to withdraw bonus funds or winnings derived from such funds.
• Amunra reserves the right to modify or cancel bonuses and promotions at any time without prior notice.

Fair Play and Game Integrity Rules

Amunra commits to fair play and the integrity of our games. We utilize certified random number generators to ensure all outcomes are fair and unbiased. Users are expected to engage in gameplay responsibly and within the spirit of fair competition.

Fraud Prevention and Security Monitoring

We implement robust security measures and fraud prevention protocols to protect both the platform and our users. Transactions and user activities are monitored for suspicious behavior, and any identified fraudulent actions will lead to account investigation and potential termination.

Dispute Resolution and Complaint Handling Process

In the event of a dispute, users are encouraged to contact the support team for resolution. Amunra strives to address complaints efficiently and fairly, and we will endeavor to resolve issues in a timely manner.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Australia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Australia.

Responsible Gambling Measures and User Protection Tools

Amunra is committed to promoting responsible gambling and provides various tools to assist users in managing their gambling activities. These tools include self-exclusion options, deposit limits, and access to responsible gambling resources. Users are encouraged to seek help if they believe their gambling may be becoming problematic.